VOIP Svc Automation Engineer

The subject matter expert (SME) will join a team of talented automation engineers on the Enterprise VoIP Certification and Support team. He/she will be integral to the expansion of the current Automation architecture/solution which certifies new features/functionalities and capacity augments across a diverse portfolio of VoIP services.
The individual must be adept in understanding complex enterprise-grade VoIP architectures, partnering with peer organizations, and leading cross-functional teams in this critical role. The candidate should possess 3 to 5+ years of experience in Network Operations, Engineering, IT operations, and automation of VoIP and/or Mobility services.
The individual must have a strong background in programming languages, networking protocols, design, and principles of data and packet-based networks. He/she must possess strong organizational skills, be action oriented, results driven, and work with minimal direction. Attention to detail and ability to work under pressure are critical in this role.

  • Responsible for developing, installing, and configuring test automation infrastructure and developing scripts for automation of End to End call flow testing of VoIP services and platforms.

  • Develop automation test cases based on use case requirements, review existing test plan, test execution management and manual/automation testing.

  • Implement automation solution in both Lab and Production environment.

  • Train and drive adoption of the test automation solution.

  • Provide troubleshooting support as needed.

  • 3-5+ years of professional experience in Quality Assurance and Software testing with an in-depth knowledge of Software development life cycle and testing methodologies using manual and automation testing tools.

  • Bachelor's degree (Master's Degree preferred) in computer science, engineering, telecom, or related IT field.

  • Creation of scalable and flexible automation solutions and CD/CI tools for large scale (Tier 1 Wireline and Mobile Service Provider) testing.

  • Strong development of maintainable and testable code in multiple programming languages (preferably Python, Shell Script, Perl, JavaScript, Java)

  • Hands-on experience in working with Open Source frameworks and tools (preferably Robot Framework, Protractor, Selenium Webdrivers, Selenium Grid, Appium, JMeter, Jenkins, SVN/Git, Cucumber, Asterisk PBX, SIPp)

  • Hands-on experience with Wireline and Mobility call flow testing

  • Strong API knowledge on SOAP and REST based Web Services Testing is a plus

  • Proficient in the development and implementation of Artificial Intelligence to test automation and analytics

  • Expertise in understanding and debugging capabilities via traces/captures (SIP, Wireshark, etc.)

  • Deep experience in testing applications on different OS (iOS/Android/Windows/MAC OS) and web browsers (IE, Chrome, Firefox) simultaneously

  • Strong experience in gathering and documenting technical requirements, specifications, and solutions.

  • Passionate about learning new technologies that can be leveraged to enhance existing projects/tools

  • Motivated to learn and share the knowledge to the team members

  • Passionate about troubleshooting test automation issues, identifying procedural bottlenecks that can be efficiently and effectively automated, and willingness to assist others as needed

  • Willingness to work after hours as needed

  • Knowledge of OSI Model (specifically SIP/RTP/Networking/Mobility) to support VoIP test automation

  • AT&T Experience preferred


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