Systems Engineer - ITRR

Company Name:
Our Client has an opening for a Systems Engineer - ITRR in Middletown, NJ.
Develop and support Quick Wins for GNFO, cell site, and networks
Coordinating and supporting the Outage Analysis and Innovation team with patents, TIPS, Quick Wins
Researches and recommends innovative solution and automation ideas to resolve outages or areas of concern
Perform in the SE role for several COE applications, functioning as the point of contact for any production or development issues as warranted
Responsible for being the primary interface to coordinate and lead the work to produce the Business Requirements document (BR) and System Requirements (SR) for very large, complex projects
Design, develop, implement, and document end-to-end solutions across IT and Network organizations
Lead planning with third party IVR vendors to create interface/APIs to support integrations with Hosted Integrated contact Services platform
Provide requirements as part of solutions to automate operations, eliminate manual reentry, improve cycle time and meet work center needs and product needs
Develop end-to-end flows to support Sales/Contracting, Ordering, Provisioning, Maintenance, Reporting, external user interfaces, system test, and User Acceptance Test
Troubleshoot network problems with 3rd party vendors and customers
Ability to look into multiple systems and create network reports
Understanding of networks and IT infrastructure
2+ years' experience in Voice over IP - VoIP
3+ years' experience in BGP and OSPF Routing, DNS application protocols, DNS TCP - IP concepts - routing, HTTP application protocols, IP addressing, Ipv6 implementation, IXIA testing equipment, Perl scripting, RTMP application protocols, RTSP application protocols, Scripting knowledge, Shell scripting, Spirent testing equipment and SSL application protocols
5+ years' experience in Juniper and Cisco routers and switches, writing detailed system requirements, writing functional requirements analysis and writing interface agreements

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